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Hello Arnold Richard. I am Clara Hwang, a service employee of Special Blouse Company.
I recognized the problem you have. The blouse you bought became small after washing it.
>>> I recognized the problem you have. The blouse you bought shrunk after washing it.
I found out that the blouse can not wash according to the directions of the back of the clothe tag.
>>> I found out that the blouse shouldn’t be washed with water which is already indicated in the instructions provided at the back of the cloth’s tag.
So, you should dry clean the blouse. since this was your mistake without following the information of the cleaning, the clothes can not be refunded.
>>> So, you should dry clean the blouse. Since, it was your mistake by not following the instructions, we can’t give you a refund.
I am really sorry to say that we could give any r refund. But I will give you 20% discount coupone for your engagement party costume tomorrow.
>>> I am really sorry to say that we can’t offer any refund. But I will give you 20% discount coupon for your next purchase in our company.
If you have any questions pleass call me back again.
>>> If you have any questions please call me back again.
Hi Ms. Clara,
I want to suggest a pattern for this Speaking part; I hope this will help you answer the questions easily…
I. Hello Mr. _______ (caller). I'm Clara Hwang from _____ credit card company. I'm returning your call in regard to ______ (ex. your credit card bill)
>>> Hello Mr. Arnold Richard. I'm Clara Hwang from Special Blouse company. I'm returning your call in regard to the blouse that you purchased.
II. I've just received your voice message and heard that _______ (problem).
You are asking us to __________________ (request).
>>> I've just received your voice message and heard that the blouse that you purchased decreased in size (shrunk) after you washed it.
You are asking us to give you a refund since you want to buy a new one for your engagement party tomorrow.
III. Don't worry about _____ (problem ex. additional charge) (optional, it depends on the situation.)
I apologize for the inconvenience.
In fact, there was some problems concerning ___________ (ex. our system) (optional, it depends on the situation.)
>>> I apologize for the inconvenience. In fact, there was some problems concerning ___________
I suggest that you should _____________.
or > We are going to ____________.
We will be willing to __________.
I'm sorry, but I'm afraid it's impossible to __________.
>>>I'm sorry, but I'm afraid it's impossible to give you a refund. It is always indicated at the back of the tag the type of cleaning that you have to follow. The blouse decreased in size because you washed it with water and it should be dry cleaned.However, we will be willing to give you a 20% discount in your next purchase.
IV. Please call me back as soon as possible.
or >If you have any questions, please feel free to call me anytime.
>You can reach me at ________ or email me at __________.
Thank you for using _____________, bye.
>>> If you have any questions, please feel free to call me anytime. Thank you for purchasing in our store, bye.
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