Hello Winn Garham. I am Clara Hwang, one of the service employees from Korea Bakery.
I recognized the situation you have.
You ordered your daughter's birthday cake however the name on it was written in your name not your lovely daughter's name.
>>> You ordered your daughter's birthday cake however you had received a wrong order.
First of all I am really sorry to make a big mistake to you.
>>> First of all, I am really sorry for that big mistake.
One of my delivery man will deliver the new cake to your party place. It will takes 1 hour to arrive there.
>>> One of my delivery men will deliver the new cake to your party place. It will take an hour to arrive there.
So you will threw a great birthday party on time.
>>> So, you will throw a great birthday party on time.
If you have any questions please call us back.
Other way:
Hello Mr. Winn Graham. I'm Clara Hwang from Korea Bakery.
I'm returning your call in regard to the wrong order you had received.
I've just got your voice message and heard that you received a wrong cake for your daughter’s 2nd birthday today.
You are asking us to deliver a new cake in two hours or before the party will start.
I apologize for the inconvenience.
Don’t worry about that, we are going to deliver the right cake for your daughter immediately. It will reach your place in an hour.
If you have any questions, please feel free to call me anytime.
Thank you, bye.
Hi Ms. Clara,
Here’s also the tips and pattern for the Picture Description part..
Preparation:
1. Identify the location and the surroundings of the picture.
2. Think of the key words related to the picture.
3. Describe the picture step by step, using mostly "present" and "present continuous."
Speaking Pattern:
I. This is a picture of ....
II. The first thing I can see is ...
III.On the left (on the right, in the middle), there is (are)...
>or In the foreground, I can see a...
IV.In the background, I can also see ....
* B next to [beside, by] A
(The man is sitting right next to his son)
* B behind A
(I can see a fountain behind the people.)
* B in front of A
(A car is parked in front of the building.)
* B on the opposite side of A
(The bank is on the opposite side of the street.)
* with A in the middle
(Two people are sitting with a child in the middle)
* around A
(They are sitting around a table.)
* either side / end / hand (of A)
(There are many clothing stores on either side of the street.)
* be wearing A
(The man is wearing, glasses.)
* B in A
(There are two men in business suits.)
V.It looks like ..
>or I think...
> or Overall, it seems/ looks like + ..
(Overall, it looks like a friendly family picnic.)
VOCABULARIES:
*Facial expressions
Sad: gloomy, dismal, angry, grim, downcast
Liveliness: animated, beaming, wide-eyed
Happy smiles: graceful, gleeful, smiling like a
Cheshire cat
Shy smiles: coy, demure, pinched
Laughter: hearty, bubbly, hilarious, convulsing
with glee
*Age
infant, toddler, pre-school boy/girl, young boy/girl,
teenage boy/girl, young man/woman, yuppie-looking
man/lady, middle-aged man/woman, elderly
man/woman
